Gate Openers Warranty Claim Form

Gate Openers Warranty Claim Checking the power

Please answer the following question before proceeding to warranty claim form:

Have you checked the power connection?*

Yes

One of the most common issues is finding the opening motor unplugged or powerpoint turned off. Should the motor be plugged in and powerpoint – ON, please disconnect the motor and test the powerpoint with another appliance/ accessory, to ensure power is connected.

Gate Openers Warranty Claim Replacing the batteries

Please answer the following question before proceeding to warranty claim form:

When you click and hold the button on your remote, does a solid red light appear, and remain illuminated? *

Yes

One of the most common issues with remotes – tend to be a dying/ dead battery. Should the light flicker or be dimmer than average, it is a likely issue requiring battery replacement. A small Phillips screwdriver is required to take off the backplate and replace the battery. This can also be done at all Watch stores and most $2 dollar shops.

Gate Openers Warranty ClaimCheck all remote controls within the household

Please answer the following question before proceeding to warranty claim form:

Did you check to see if any of your other remotes transmitters/ wall mount push buttons will activate the motor?*

Yes

Please check all remote controls within the household. If any other remote controls will work, then the problem is related to the individual remote control, and not the motor. Please go through the remote control diagnosis steps.

Remote control diagnosis steps

Gate Openers Warranty Claim Supply only or supplied and installed

Please answer the following questions before proceeding to warranty claim form:

Did ARA technician/authorised dealer attend to the job address and supply you with the gate opener(s)? *

Yes

All ARA gate openers carry a 12 month – back to base warranty (for all units purchased as supply only). Please send the gate opener(s) back to Headoffice - located at 18 Mason Drive, Braeside Vic 3195. Ensure you provide a copy of the receipt in addition to your Contact Details (being Full name, Contact number and Return Address). Products will be assessed within 7 business days and a member of our team will be in contact with you.

Gate Openers Warranty Claim Re-programming your remote

Please answer the following question before proceeding to warranty claim form:

When you click and hold the button on your remote, does the transmitting light (red light) come up consistently? *

Yes

This would be due to the board which is broken or worn out (for that particular button). You need to either purchase a new remote control or try re-programming another button. To reprogram another button, follow the instructions below:

Please select the type of your gate opener*

1. Re-programming another button - Sliding gate opener

Remove the cover, press the learn button ‘SW1’, then the ‘LED2’ will be on and turn off, then press the remote control button which you want to use, the ‘LED2’ will turn on about 2 seconds and then turn off again. The learning process is finished.

2. Re-programming another button - Swing gate opener

Lodge your warranty

Please Note: You can only submit a warranty claim if you answered YES to all the questions.

First Name

Last Name

Email Address

Phone

Select your gate opener from the list below*

Date your panel/tilt door opener was purchased*

Select Date ×

Please upload the invoice/copy of the receipt you received upon purchasing the product

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I acknowledge that I have read, understood and answered “YES” to all the diagnosis questions – in an attempt to rectify the issue being experienced. I provide Pre-Authorisation to Automatic Remote Access P/L (ABN 58154418863) to take payment (if deemed neccesary based on the company terms and conditions) – for a service call out fee to be charged at the cost of $150.00 Incl GST. (The cost will cover travel and a technician’s labour allowance for the first 30 mins). Please note – the service call out fee – covers Labour only. All additional parts may incur costs (which will be advised by the service technician). Every half hour, after the initial call out incurs a cost of $50.00 (incl GST).To review Terms and Conditions – click below:

Read our Terms & Conditions

You will be redirected to the payment page after the submission of this from. PLEASE NOTE - Payment will only be taken (by Automatic Remote Access P/L) if the service technician reports that the problem – claimed under warranty – could have been resolved by following the diagnosis steps provided (throughout the warranty claim process).

0 Pre-authorisation

Gate Openers Warranty Claim Checking the power

Please answer the following question before proceeding to warranty claim form:

Gate Openers Warranty Claim Replacing the batteries

Please answer the following question before proceeding to warranty claim form:

Gate Openers Warranty ClaimCheck all remote controls within the household

Please answer the following question before proceeding to warranty claim form:

Gate Openers Warranty Claim Supply only or supplied and installed

Please answer the following questions before proceeding to warranty claim form:

Gate Openers Warranty Claim Re-programming your remote

Please answer the following question before proceeding to warranty claim form:

1. Re-programming another button - Sliding gate opener

2. Re-programming another button - Swing gate opener

Lodge your warranty

Please Note: You can only submit a warranty claim if you answered YES to all the questions.

Sliding Gate Opener

Swing Gate Opener

Please upload the invoice/copy of the receipt you received upon purchasing the product

Please sign below

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